New Hope Technical Support

Welcome to the New Hope technical support portal. This site has many tools that may be utilized by technical support to help you with any isuses you may be experiencing. You can also find resources to help address many common issues and questions that you may have.

Remote Support

If you have been directed here by your support representative then click the button below to begin a remote support session.

Remote Support

SMTP Authentication

Our email system now requires your mail client to have SMTP Authentication enabled. For instructions to turn on SMTP in an Email Client, please click the appropriate button below.

SMTP for Windows         SMTP for Mac

Increase Email Sending Limit

New Hope imposes an email sending rate limit as a security measure. In the event you require sending emails out to more than 30 people within a 30 minute period, (I.E. a newsletter, business correspondence, mailing list or some other reason) you can request your sending limit be increase by filling out the form below. The rate increase request will be subject to review and approval. Once approved, your rate limit will be increased and you will be notified when complete.

Increase My Limit

Speed Test

Run our speed test application to test your internet speed.

Speed Test


IP Information

Your IP address:

Contact Us

Tech Support (Available 24/7): 256.723.8940